VOIP COMMUNICATIONS, PROVIDED BY A COMPANY WHO UNDERSTANDS "MISSION CRITICAL", AND IS ANYTHING BUT "BUSINESS AS USUAL"
MESSAGING POLICIES
Valence Mission Critical Technologies uses SMS/MMS text messaging for customer care, account support, service ticket updates, technician scheduling and arrival updates, project coordination, and Business SMS testing or demonstration communications.
SMS / MMS Policies, Consent and Terms & Conditions
Messaging Consent Form
Brand Name: Valence Mission Critical Technologies
Legal Entity: Valence Inc. dba Valence Mission Critical Technologies
Program Name: Valence Business SMS Customer Care and Service Updates
Valence Mission Critical Technologies uses SMS/MMS text messaging for customer care, account support, service ticket updates, technician scheduling and arrival updates, project coordination, and Business SMS testing or demonstration communications.
By completing and signing this form, you authorize Valence Mission Critical Technologies to send SMS/MMS text messages to the mobile number you provide.
By signing this form, I consent to receive SMS/MMS text messages from Valence Mission Critical Technologies at the mobile number I provided. Messages may include customer care communications, account-related updates, service ticket updates, technician arrival or scheduling updates, project coordination, and Business SMS testing or demonstration messages.
Message frequency varies. Message and data rates may apply. Reply HELP for assistance or STOP to opt out of receiving messages. Consent is not a condition of purchase.
SMS Privacy Policy
Effective Date: 1 JAN 2026
Valence Inc. dba Valence Mission Critical Technologies (“Valence,” “we,” “our,” or “us”) respects your privacy. This SMS Privacy Policy explains how we collect, use, and protect information related to SMS/MMS text messaging.
Information We Collect
When you consent to receive SMS/MMS messages from Valence, we may collect:
Your name, company or organization name, mobile phone number, email address, account or service ticket information, message content, communication preferences, opt-in records, opt-out records, and related customer support or account information.
How We Collect SMS Consent
We may collect SMS/MMS consent through signed paper forms, PDF or electronic forms, verbal consent by phone or in person, customer onboarding documents, service ticket workflows, or other documented business communications.
How We Use SMS Information
We use SMS/MMS information to send customer care communications, account-related updates, service ticket updates, technician arrival or scheduling updates, project coordination messages, support follow-ups, and Business SMS testing or demonstration messages.
Message Frequency
Message frequency varies depending on your relationship with Valence, your service activity, support requests, projects, account updates, or other communications with us.
Message and Data Rates
Message and data rates may apply depending on your mobile carrier and service plan.
Opt-Out Instructions
You may opt out of SMS/MMS messages at any time by replying STOP. After you opt out, we may send a confirmation message and will stop sending SMS/MMS messages to that mobile number unless you provide consent again.
Help Instructions
You may reply HELP for assistance, or contact Valence Mission Critical Technologies directly at:
Phone: 509-927-4777
Email: admin@valencemct.com
Sharing of SMS Information
Valence does not sell, rent, or share SMS/MMS opt-in consent, mobile phone numbers, or text messaging data with third parties or affiliates for their marketing or promotional purposes.
We may share information with service providers only as necessary to deliver SMS/MMS messages, operate our business communications systems, provide customer support, comply with legal obligations, or protect our rights.
Data Security
We use reasonable administrative, technical, and physical safeguards to help protect SMS/MMS information from unauthorized access, use, or disclosure.
Data Retention
We retain SMS/MMS records, consent records, opt-out records, and related customer communication records as needed for business, operational, compliance, legal, and support purposes.
Changes to This Policy
We may update this SMS Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
Contact Us
Valence Inc. dba Valence Mission Critical Technologies
PO Box 966
Otis Orchards, WA 99027
Phone: 509-927-4777
Email: admin@valencemct.com
SMS Terms and Conditions
Effective Date: 1 JAN 2026
These SMS Terms & Conditions apply to SMS/MMS text messages sent by Valence Inc. dba Valence Mission Critical Technologies (“Valence,” “we,” “our,” or “us”).
Program Description
Valence uses SMS/MMS text messaging for customer care, account-related updates, service ticket updates, technician arrival or scheduling updates, project coordination, support follow-ups, and Business SMS testing or demonstration communications.
Opt-In Consent
By providing your mobile number and consenting to receive SMS/MMS messages from Valence, you agree to receive text messages from Valence Mission Critical Technologies at the mobile number provided. Consent may be provided through a signed paper form, PDF or electronic form, verbal consent by phone or in person, or other documented opt-in method. Consent to receive SMS/MMS messages is not a condition of purchase.
Message Frequency
Message frequency varies based on customer activity, service requests, account updates, project coordination, support tickets, or other business communications.
Message and Data Rates
Message and data rates may apply depending on your mobile carrier and service plan.
Opt-Out Instructions
You may opt out at any time by replying STOP to any message. After you reply STOP, we may send a confirmation message and will stop sending SMS/MMS messages to that mobile number unless you provide consent again.
Help Instructions
You may reply HELP for assistance. You may also contact Valence Mission Critical Technologies at:
Phone: 509-927-4777
Email: admin@valencemct.com
Supported Carriers
SMS/MMS delivery is subject to mobile carrier network availability. Mobile carriers are not liable for delayed or undelivered messages.
Privacy
Your privacy is important to us. Please review our SMS Privacy Policy above on this page.
Prohibited Use
SMS/MMS messaging from Valence should not be used for emergencies, dispatching emergency services, transmitting sensitive regulated information, payment card information, passwords, or other highly sensitive information unless expressly authorized through an approved secure workflow.
Changes to These Terms
We may update these SMS Terms & Conditions from time to time. Updates will be posted on this page with a revised effective date.
Contact Us
Valence Inc. dba Valence Mission Critical Technologies PO Box 966Otis Orchards, WA 99027
Phone: 509-927-4777
Email: admin@valencemct.com