VOIP COMMUNICATIONS, PROVIDED BY A COMPANY WHO UNDERSTANDS "MISSION CRITICAL", AND IS ANYTHING BUT "BUSINESS AS USUAL"
Geo-Redundant Network and Data Centers
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Our services are hosted across 5 geographically dispersed data centers located in Nevada, Minnesota, New Jersey, Texas and Georgia. This affords superior uptime (99.99) as all data is actively replicated across each location for redundancy and all services are actively running, not merely in hot standby. No single failure can disrupt service ensuring continuity of business operations for you!
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Full-Featured & Robust Mobile Client
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All the features you need and a few you may not expect in an intuitive and powerful mobile client. Apple iOS or Android compatible. Call history, visual voicemail, call park & transfer, coworker presence, SMS, contact integration and more!
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User-friendly and Intuitive Web Client
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The Valence Cloud Services web client offers quick access to voicemail messages and settings. FAX send and receive (if enabled), contact directory, answering rules, private extension music-on-hold and call history reporting. In app dialing, VM to email, short-term or long-term call recording (optional) all make this a great choice with or without a physical desk phone.
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Phone Hardware from Leading Manufacturers
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Need a physical desk phone? We supply hardware from top tier brands like Yealink, Snom, Cisco, Poly and many more. Whatever it is you are looking for, we can get it and can provision it to suit your business or agency's needs.
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Robust & Comprehensive Contact Center
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The Valence Cloud Contact Center solution expands on basic call center functionality to deliver advanced capabilities to small and medium-sized organizations. Our solution combines SMS, text-to-speech, chat, chatbots, social integration, and real-time call data to help you make better business decisions. High-quality inbound and outbound communications enhance the experience for your customers and employees.
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Business SMS
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Modernize your customer communications. Business SMS allows you to reach your audience more effectively and reliably. Message blasts, appointment reminders, drip campaigns, keyword auto-responders, mobile app support, real-time integrations and MMS rich-media experience.
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Virtual Fax Solutions
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Faxing may still be part of your workflow, but the bulky old fax machine doesn’t have to be. With virtual fax capabilities that are integrated into the PBX portal, you can free up space and reduce the need for paper. Best of all, faxing can be as easy and convenient—and mobile—as email. The Valence Virtual Fax solution is HIPPA compliant and includes fax to email, email notifications and more. We also support legacy fax machines by using an ATA device that uses store-and-forward technology for high-reliability faxing if that is still required.
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Video Collaboration
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Reliable, secure video conferencing, with a seamless user experience. Valence Cloud Services offers five real-time collaboration applications in a single desktop app that can be managed from the cloud: web conferencing, audio conferencing, video conferencing, remote access and webinars.
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SD WAN Internet Failover Solution
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Can't afford for your phones to be out of service when your internet goes down? Valence Cloud Services offers an SD WAN edge device solution that uses integrated cellular LTE or 5G to route your critical VoIP traffic when your primary path is unavailable. While our system is inherently robust and redundant, adding internet backup increases your security and ability to keep work flowing when the inevitable happens.
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